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Feedback & Redress Mechanism

We appreciate your continuous patronage to the services of Mabalacat City Water District (MCWD). Your comments and suggestions on how we have served you are important information which we need for the continuous improvement of your services.

Please let us know of your opinion, may it be a positive one or an opportunity for improvement, by doing any of the following:

  • Visit or call the MCWD Main and Sub-offices and inform the Customer Service Officer of you comments/suggestion.
  • Send your comments/suggestions to email address:
  • To see more information about Mabalacat City Water District (MCWD) and its other services, please log on to to the MCWD website You may also post your comments/suggestion on the Forum site of the MCWD website.
  • Write you comments/suggestion to Atty. Francis A. Dimaliwat, General Manager of the Mabalacat City Water District.

The Mabalacat City Water District will respond accordingly to your comments/suggestion the soonest time possible.

Thank you very much and we are glad to be of continued service to you.