The Mabalacat City Water District is mandated to operate and maintain the Water System in Mabalacat City and stand committed to sustain quality customer satisfaction while maintaining overall operational efficiency.

Thus, to uphold this commitment, we shall:

• Provide safe, potable, and reliable water supply.
• Achieve sustainable water resource management by continually developing and improving our system.
• Ensure quality service by competent and empowered human resources.
• Comply and adhere to relevant institutional requirements.
• Continually improve our quality management system.

We, the Officers and Staff of Mabalacat City Water District (MCWD), believe that a public office is a public trust.

We therefore commit ourselves to:

• Conserve our water resources.
• Recognize and prioritize the importance of integrity, honesty, and good faith in the conduct of our business.
• Maintain and promote transparency and accountability.
• Empower employees through teamwork.
• Be socially aware and involved.
• Promote professionalism in the pursuit of excellence.